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Pros: "Good choice of entertainment. Thd breakfast was barely edible. For such a long flight, our flight attendant didn't even check on us after serving the meal and appeared bothered to even be there. In all fairness this was an AA flight not British Airways. Pros: "A nice surprise for the kids.
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Movies are all free in any class of seat. The children's choices were great as well. A dinner was included again for every class of service. Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles Movie selection was good for a long flight. Pros: "I got to Madrid safely" Cons: "The crew on this flight were indinfirent towards passenger especially the male crew members.
When I asked help for my little bag of souvenirs it was thrown with disregard. Pros: "I enjoyed nothing on my return flight. Pros: "Modern plane, fast boarding and decent service. Very quick flight to Madrid. The seats aren't comfortable for sleeping. Iberia lost my luggage on the connecting flight I had right after. Pros: "American Airlines ground and flight crew were professional and polite. Seating was excellent. Plane was very clean and well kept. Selection of entertainment was superb.
Cons: "They lost my luggage and I still had a 4 hour train ride to go. This was on Friday, I finally picked them up on Tuesday. Not happy with BA or Iberia. Pros: "Everything, especially the kind service of the attendants. After beverage service with lite fare, attendant asked if I'd like more to drink. I was not in business class, but I no one in the seat next to me which made for great comfort. Overall, great experience with American. Pros: "Nice Crew" Cons: "only to movies in german - I knew already in time good flights, Otherwise a very uneasily flight.
Weather Heathrow is very big. A long run to come from one Gate to another. But they will bring it to me 1 day later. Pros: "I checked my bag at the gate and the attendants were very helpful and clear on what I needed to do. Getting on the plane was a breeze and the plane was spotless. Felt like a brand new plane.
Pros: "Good crew, plane not crowded. I don't like that. Pros: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs. Im definitely moving my bussiness w another airline". Pros: "All the trip , not my food selection" Cons: "6L to close to the galley". Pros: "Crew was very nice. Plane was clean. Price for seats and luggage is ridiculous. Pros: "Good food onboard and very comfortable seats" Cons: "American Airlines postponed my flight for 12 hours without a concrete explanation.
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Pros: "Our seat was in a row with more leg space and this was wonderful for my husband who is tall. Also the entertainment system was great and the crew very nice. It had been a long time since I had had such poor food on a flight. Also the delay on this flight made us miss our connection to Madrid and navigating Heatheow was a bit of a nightmare. Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in.
Pros: "Nothing special just another flight another day" Cons: "AA Pros: "The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them. Cons: "Dinner was so so but nice and hot. The breakfast in economy class was awful.
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The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage.
Very unpleasant and painful for such a long flight. Pros: "It was American Airlines flight. Some of the crew members were not very polite but majority complied with providing a good service. The plane and the flight were great. The entertainment was good too. Very impolite.
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Pros: "Plentiful wine. On time departure and arrival. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex. Pros: "It was worth while upgrading to premium plus for the first time I was actually comfortable flying the crew is always kind and caring and the food was.
Better than usual. Unfortunately Heathrow employees board handicapped people and the are horrible.
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They didn't come to board us until the plane was 75 percent boarded which is just unacceptable for a wheelchair user who cannot stand. BA had to stop boarding to get us aboard the plane with the help of BA crew who are great. Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat.
The flight was very much on time. The seats are extremely narrow". Cons: "There was only a shared screen.
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And the AA Entertainment app didn't work". Pros: "Absolutely no part of the flight was comfortable or enjoyable. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage.
My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding.
During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for.